FAQ

What is Yalla Cash?

Yalla Cash is an Online Assured-Sale platform where you can sell your old/ used gadgets like Laptops, Desktops, Smartphones, Tablets, LED’s, LCD’s and much more for real money.

Currently we are buying only Mobile Phones, but all other categories will be added very soon. Stay tuned!

Log on to www.yallacash.com or download the Yalla Cash app on your iOS or Android device. Search for your device through our on-page filter and mention its condition in required fields. Our automated system will quote a price for your device, which you shall receive at the time of pickup.

If you agree to sell, then please schedule a time slot that best suits you.

One of our representatives will visit your home/ office address for the pickup at the set date/ time and pay you instantly.

Please note that we don’t make any transactions from Hotels/ Guesthouse/ Hospitals etc. We make pick up from home & office locations only.

It means our service engineer or our representative will come to your doorstep for physically evaluating the gadget’s condition and match it to the conditions you mentioned while generating the quote.

If the conditions of your device match with the provided description, our representative will pay you in Cash at that very instant. Besides cash, we also support online payment gateways like bank transfer.

The price of a device depends on the overall quality and condition of the device. We examine your device to check if it is in order and, on the basis of it, we determine its price.

Sometimes the information given by the seller doesn’t match the physical condition of the device. This results in reduction in the price of the device. To understand the terms better, kindly read the guidelines carefully while selecting your phone’s specifications. And feel free to contact us in case of any difficulty.

Once a phone is sold to us, we refurbish it and rectify whatever issues it might have. Following which, we sell these devices to retailers so that they can be further sold to customers looking to buy second-hand devices.

Don’t worry we’ll get to you. If you haven’t yet received the contact details of your pick-up agent, get in touch with our customer support and share your service number. And we’ll take care of the rest.

All the tests that we do are listed here:

Hardware Software Screen Buttons Other
IMEI Calling Check Pressure sensor Camera burst test Bluetooth
Wifi Device age (auto) Touch Calibration 3.5 mm Jack Bill
Battery Device age (manual validation) Screen Check Facial recognition Headphones
Charging Port ID lock Screen Physical Condition Brand Lock / icloud lock Charger
Front Camera Device root Screen Functionality Screen-lock or password Box
Back Camera Is the operator locked Home button Is IMEI / TAC authentic
Microphone Accelerometer Back button Is the device stolen
Proximity Recent App button Bill authenticity
Vibrator Volume buttons Warranty status
Gyroscope Power button
Speaker
Headphone Jack
Fingerprint Sensor
SIM tray
SIM working
Magnetometer
Is processor / chipset authentic
Receiver speaker
Network – functional
Network Supported Bands

Additional Tests

  • Device Spin Test (To check if a phone (usually iPhone) is  bent
  • Battery Spin Test (To check is the battery is inflated or not)
  • Removing tempered glass to check if the screen is damaged or not.

We will never damage a product that we buy. Rest assured that your phone is in safe hands.

Can’t find your phone’s model on Yalla Cash? Please drop us a mail at support@yallacash.com with details about the Brand, Model, Configuration & Condition, and we will get back to you ASAP with the quote.

As per warranty conditions, a gadget is considered out of warranty if it’s physically damaged or has broken screen. Hence this kind of device/ phone is not considered to be under warranty.

Devices with company warranty will fetch you better prices. So, if you claim your device to be under warranty, then we would require the original invoice to be submitted at the time of sale.

Apart from that, we will also be requiring a copy of your ID proof or a photo of your ID that will be taken by our representative.

In order to claim any warranty, the buyer always needs to have the invoice on them. However, in case of a lost invoice, the device will be considered to be more than a year old and the price shall be quoted accordingly.

Also, we only accept UAE invoices for warranty purposes. All items with Non-UAE invoice will be considered out of warranty.

Under such circumstances, our representative will present you a fresh quote as per the actual condition of the gadget. If you agree, then we will pay you the re-quoted amount on the spot. You may also choose to discontinue our service if the re-quoted value is not up to your mark, without any risk of paying.

We buy gadgets which you bought outside UAE but we don’t consider it in warranty even if you have a valid bill with it. This is because most gadgets bought outside UAE have warranty valid in the country of origin and not in UAE. Also, we don’t buy locked phone or CDMA phones.

When you buy a gadget and sell it in few days, please don’t expect an ‘almost original’ price for it, as the device now falls under the category of ‘used’. You may be better off selling it to a friend. For a professional buyer, the product has already lost 25- 50% of its value when you bought it.

You can find second-hand phones on e-outlets like eBay, and many others including offline Mobile Phone stores though, although we have no special recommendation to make.

Some devices don’t sell anymore. This is either because they’re not relevant anymore or they’re too old (such as Flip and Qwerty phones). Although we love the Moto Flip, its irrelevance makes us unable to buy it.

We’re working hard to reach all Emirates. Keep showing us your love and we might just come to your place first. Currently we are operating in Dubai only.

We are expanding our Operations day by day, and we welcome Partners to join us across the Middle East & Africa region. You can reach us by writing in to partner@yallacash.com and sharing your Name, Email address, Phone number & Location. We will get back to you once we get these details.

No, We only buy handsets. We do not Sell them.

We try to get the pickup done within next 24 hours after placing the order.

Yes, all you have to do is just get in touch with us on support@yallacash.com or +971-585641001

We recommend you to delete all the personal data and also to remove the SIM and memory card form your phone. But, just in case you haven’t, then it’s not a problem at all. Because, before going ahead with any further procedure, we make sure that our technical expert has wiped out all the available data from the device

No, as it is necessary to have to keep Yalla Cash on your phone to complete the pickup process and credit final payment to you. We recommend that you don't format the phone until you receive the payment. Once payment is done, you can format the phone and hand over the phone to Yalla Cash executive.

You can either reach us at support@yallacash.com or +971-585641001